When I was a kid you used to be able to specifically count the number of McDonald’s hamburgers ever sold, from their signage in front of every store. You knew exactly what you were going to get from McDonald’s, just like the 60 Billion people who preceded you!
Recently, as my team passed its 14th year in business, I wondered “how many have we served?” The answer: we’ve closed over 19,000 transactions and helped somewhere around 31,000 customers (many transactions have multiple borrowers)!
Closing mortgage transactions is not at all similar to cooking and selling hamburgers. With that said, we have learned that a laser focus on customer service and overall consistency are crucial to keeping customers for life in any business.
Mortgages aren’t tasty like hamburgers, but if you’ve worked with us before we expect that you received a great experience and we’re hopeful you’ll come back again. If you’ve never worked with us before, just know that we have 14 years and 19,000 transactions that preceded you and you’ll get a great experience because of it!